📝 Refund & Cancellation Policy – Shree Jii Divine

Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to cancel your order or request a refund.

Please read our cancellation and refund policy below.

❌ Cancellation Policy

  • We do not accept cancellation requests after 30 minutes of placing an order.
  • Once an order is placed and confirmed, we start processing it immediately to ensure prompt delivery. Therefore, we cannot guarantee cancellation after this timeframe.

Cancellation Charges Policy:

  • Shree Jii Divine does not charge cancellation fees to customers who cancel their orders within the 30-minute window.
  • In case Shree Jii Divine has to cancel an order unilaterally due to unforeseen circumstances (stock unavailability, logistics constraints, etc.), we do not charge any cancellation fees and the full amount is refunded.refund will be credited to the original payment method within 7-10 working days.
    Replacemnt/Exchanges for damaged/defective products will be delivered within 7-10 working days

This ensures fair treatment for both parties in accordance with government e-commerce guidelines.

💰 Refund Policy

  • We offer a 1-day replacement policy for items that are damaged, defective, or if you have received the wrong item.
  • To be eligible for a return/replacement, you must contact us within 1 day of receiving your order and provide proof such as unboxing videos and images (Mandatory).
  • We do not accept returns for size issues, quality concerns, or personal preferences. Please check the product descriptions carefully before purchasing.
  • Items that are damaged or washed by the customer, not in original packaging, or not in original condition are not eligible for return or replacement.

🔄 Replacement Process

  1. Initiate Request – Contact us within 1 day via WhatsApp or email. Provide your order number and details.
  2. Return Product – Send the unused product back to us in its original packaging.
  3. Verification – We will inspect the product. Once approved, we’ll proceed.
  4. Replacement Fee – A flat fee of ₹200 will be charged for approved exchanges, covering shipping and handling.
  5. Receive Replacement – After payment, we’ll dispatch your new item and provide a tracking number.

📩 Complaint Acknowledgment & Resolution Timelines

  • Once a complaint is raised via email or our support channels, our grievance officer will acknowledge the complaint within 48 hours.
  • We aim to resolve all complaints within 30 days from the date of receipt.

For quick assistance, please contact us:
📧 info@shreejiidivine.com
📞 +91 98377 78884 | +91 70178 75362 (Mon-Sat, 10 AM – 6 PM)

Note: Shree Jii Divine reserves the right to refuse any returns or replacements that do not meet our policy guidelines.

Thank you for shopping with Shree Jii Divine. 🙏